Terms & Conditions – questretailh.com

Welcome to Quest Retail Hub Sdn. Bhd. These Terms & Conditions govern your use of questretailh.com and any purchases made through our website.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

About Us

This website is operated by:

Quest Retail Hub Sdn. Bhd.
Company Registration No.: 202601034675 (1696770-D)

3A-04-159, Kompleks Bukit Jambul
Jalan Rumbia, Sungai Nibong Kecil
11900 Bayan Lepas, Pulau Pinang
Malaysia

Email: questretailh@outlook.com
Website: questretailh.com

Use of Our Website

You may use this website for lawful personal and commercial shopping purposes only.

You agree not to misuse the website, interfere with its operation, attempt unauthorised access, introduce harmful software, engage in fraudulent activity, or use the website in any way that may damage our business, systems, or other users.

We reserve the right to restrict or suspend access to the website where misuse or suspicious activity is identified.

Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and pricing shown on our website are accurate.

However, colours, dimensions, appearance, packaging, and other details may vary slightly from the actual product due to screen settings, manufacturing changes, supplier updates, or photography.

We reserve the right to correct errors or update product information at any time.

Product Availability

All products are subject to availability.

Adding a product to your cart does not reserve or guarantee stock. In rare cases, an item may become unavailable after an order has been placed.

If we are unable to fulfil an item, we may contact you to offer an alternative, cancel the affected item, or provide a refund where payment has already been received.

Pricing

All prices displayed on our website are stated in Malaysian Ringgit (MYR), unless otherwise specified.

Prices may change without prior notice.

We reserve the right to correct pricing errors. If an obvious pricing or system error occurs, we may cancel the affected order and refund any payment received.

Any applicable delivery charges, service fees, or other charges will be shown during checkout where applicable.

Orders

An order is considered submitted when you complete the checkout process.

Receipt of an order confirmation does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to reject or cancel an order where reasonably necessary, including where there is a pricing error, stock issue, payment problem, suspected fraud, delivery restriction, or incorrect information provided by the customer.

Payment

Payment must be made using the payment methods available on our website.

You are responsible for ensuring that the payment information provided is accurate and that you are authorised to use the selected payment method.

Orders may not be processed until payment has been successfully completed or verified.

Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Customers are responsible for providing accurate and complete delivery information.

Estimated delivery times are provided as a guide and may be affected by courier delays, public holidays, weather conditions, peak periods, remote locations, or circumstances beyond our reasonable control.

Order Cancellation

Cancellation requests are subject to our Cancellation Policy.

Customers should contact us as soon as possible if they wish to cancel or modify an order.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

Returns and Refunds

Returns, exchanges, and refunds are subject to our applicable Return & Refund Policy.

Customers may be required to provide proof of purchase, photographs, packaging, or other supporting information when submitting a return or refund request.

Nothing in these Terms & Conditions is intended to limit any mandatory rights available under applicable Malaysian consumer protection laws.

Customer Accounts

You may be required to create an account to access certain features of our website.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

Please contact us promptly if you believe your account has been accessed without authorisation.

We reserve the right to suspend or terminate accounts that are used fraudulently or in violation of these Terms & Conditions.

Promotions and Discount Codes

Promotions, vouchers, discount codes, free shipping offers, and other special offers may be subject to additional terms and conditions.

Unless otherwise stated, promotions cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to withdraw, amend, or cancel a promotion where necessary.

Intellectual Property

The content on this website, including logos, branding, text, graphics, photographs, designs, product presentation, and website materials, may be owned by or licensed to Quest Retail Hub Sdn. Bhd.

You may not reproduce, distribute, modify, republish, or commercially use our website content without prior written permission, except where permitted by law.

Third-party trademarks and brand names remain the property of their respective owners.

Third-Party Links

Our website may contain links to third-party websites, services, payment providers, delivery providers, or social media platforms.

We are not responsible for the content, availability, security, privacy practices, or services provided by third parties.

Your use of third-party services may be subject to their own terms and policies.

Limitation of Liability

To the extent permitted by applicable law, Quest Retail Hub Sdn. Bhd. will not be liable for indirect, incidental, or consequential losses arising from the use of our website, delays caused by third-party service providers, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted by law.

Website Availability

We aim to keep our website accessible and functioning properly, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend or restrict access for maintenance, updates, security reasons, technical issues, or other operational requirements.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that personal information may be collected and processed as described in that policy.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, services, website, policies, or applicable requirements.

The updated version will be published on this website together with a revised “Last Updated” date.

Your continued use of the website after changes are published will be subject to the updated Terms & Conditions.

Governing Law

These Terms & Conditions are governed by the laws of Malaysia.

Any dispute arising in connection with your use of the website or purchases from Quest Retail Hub Sdn. Bhd. will be subject to the applicable laws and jurisdiction of Malaysia.